Last updated: January 15, 2025
Welcome to Xopiwek. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.
About Our Services
Xopiwek specializes in processing banana leaves into semi-plastic hybrid packaging materials. We provide sustainable packaging solutions for businesses in Malaysia and internationally. Our services include custom packaging design, bulk manufacturing, and consultation on sustainable packaging alternatives.
Use of Our Website
You may use our website for lawful purposes only. You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Transmit harmful or malicious content
- Attempt to gain unauthorized access to our systems
- Use our website for commercial purposes without permission
Product Orders and Services
When placing orders for our packaging products:
- All orders are subject to acceptance and availability
- Prices are quoted in Malaysian Ringgit (MYR) unless otherwise specified
- Custom orders require advance payment and have longer lead times
- We reserve the right to refuse orders that don't meet our quality standards
Payment Terms
Payment terms vary based on order size and customer relationship:
- Small orders: Payment due upon delivery
- Bulk orders: 50% deposit required, balance upon delivery
- Custom solutions: Full payment required before production begins
- Late payments may incur additional charges
Quality Assurance
We stand behind the quality of our products. All packaging materials meet food safety standards and environmental regulations. However, we recommend testing our products in your specific application before large-scale implementation.
Delivery and Risk
Delivery terms are agreed upon at the time of order. Risk of loss transfers to the buyer upon delivery. We are not responsible for delays caused by circumstances beyond our control, including weather, transportation issues, or supply chain disruptions.
Intellectual Property
All content on this website, including text, images, logos, and designs, is owned by Xopiwek or our licensors. You may not reproduce, distribute, or create derivative works without written permission.
Limitation of Liability
To the maximum extent permitted by law, Xopiwek shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the specific products or services.
Environmental Commitment
As part of our commitment to sustainability, we guarantee that our packaging materials are biodegradable and made from renewable resources. We provide certificates of environmental compliance upon request.
Governing Law
These Terms are governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Johor Bahru, Malaysia.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of the revised Terms.
Contact Information
For questions about these Terms, please contact us:
Xopiwek
Email: contact@xopiwek.org
Phone: +60 5 1419 97140
Address: Jalan Tun Abdul Razak, Susur 3, 80300 Johor Bahru, Johor, Malaysia